eOutsource helped a Retail Brand improve customer experience from various online platforms. eOutsource implemented a team of online moderators to focus on the Retail Brand’s online communities – Facebook, Twitter, Instagram and Pinterest. eOutsource utilized an online monitoring tool to gather new messages from the client’s social media accounts into a CRM environment. Thus helping identify issues faster and responding to every comment. By handling the Social Customer experience for the client, eOutsource helped to grow and engage the client’s fan base.